About Us
Caring for You with Compassion, Dignity, and Respect
At Vertex Aspire Services Limited, we provide high-quality domiciliary care that supports adults with mental health needs, disabilities, and age-related conditions to live well in their own homes.
We operate under the guidance of the Care Quality Commission (CQC) and uphold the standards set by the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Our Vision:
To empower individuals with mental health challenges, disabilities, or age-related conditions to live independent, fulfilled lives within their own homes.
Our Mission:
To deliver compassionate, person-centred care that promotes dignity, independence, and wellbeing.
Our Core Values:
Respect
Compassion
Inclusion
Quality
Our Services
Best Services For You And Your Loved Ones
Supporting You to Live Independently, Confidently, and with Dignity.
We offer a wide range of home-care services, all tailored to meet individual needs and preferences.
Personal Care
Gentle and respectful help with washing, dressing, grooming, and continence care, promoting dignity and comfort.
Medication Support
Safe and reliable assistance with medication prompting, administration, and recording — ensuring health and consistency.
Meal Preparation and Hydration Support
Healthy meals prepared according to personal taste, dietary requirements, and cultural preferences, helping maintain strength and wellbeing.
Mobility and Transfer Assistance
Encouraging independence while ensuring safety — from walking support to hoist transfers, our carers assist with care and professionalism.
Support with Daily Living and Home Tasks
Help with essential household chores like laundry, cleaning, and tidying — keeping your living space clean, safe, and comfortable.
Companionship and Emotional Support
Friendly, compassionate company to help reduce loneliness and build emotional wellbeing through meaningful conversation and shared activities.
Our Process
Simple, Supportive Search Process
Starting care with us is simple, supportive, and tailored to you.
We guide every client through a clear three-step process to ensure the care we provide truly meets your needs.
1
Initial Enquiry and Consultation
Reach out to us by phone, email, or through our website contact form.
Our friendly team will arrange a free, no-obligation consultation to discuss your care needs, preferences, and daily routines.
This conversation helps us understand how we can best support you — whether you need short-term assistance, ongoing care, or companionship.
Outcome: You receive clear information about our services, fees, and how we can tailor support to suit your lifestyle.
2
Personalised Care Assessment and Planning
Next, we arrange a comprehensive care needs assessment, either at your home or via video call.
A qualified care coordinator or manager will work with you (and your family, if you wish) to design a person-centred care plan based on your individual needs, cultural background, and goals.
We’ll also discuss any specific health conditions, medication requirements, and preferred visit times.
Outcome: A detailed, individualised care plan that ensures your safety, dignity, and independence are at the centre of everything we do.
3
Service Agreement and Care Commencement
Once you’re happy with the care plan, we’ll confirm your service agreement and introduce your dedicated care team.
Our staff will arrive on time, fully trained, and equipped to provide the agreed level of support.
Care delivery begins seamlessly, and you’ll have access to ongoing communication, progress updates, and review meetings to ensure satisfaction and continuous improvement.
Outcome: You start receiving high-quality, consistent care with ongoing support and regular reviews.